Frequently Asked Questions
Everything you need to know about shopping with Ponty.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite similar garments to ensure the perfect fit.
What is Ponty's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply visit our returns portal to initiate a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
Are your materials sustainably sourced?
Yes, Ponty is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout based on your location.